Departments & roles / Customer support & front desk

One screen for the team, instead of four apps

The questions that repeat are answered before you see them. What reaches you is the conversation that needs a person, with everything already said in front of you.

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A front desk’s day, today

Four apps open, and a phone ringing.A message is missed in whichever one you were not looking at.

With ConversaAI: Website chat, WhatsApp, Instagram and Messenger are one list, each marked with its channel.
The same ten questions, all day.There is no time left for the customer who needs real help.

With ConversaAI: The AI answers the repeated ones from your own information. You take the rest.
A customer asks for a person, and nobody notices.They wait in a chat that no one is watching.

With ConversaAI: You are alerted in the dashboard and by email, and the conversation is flagged for a person.

One inbox

Website chat, WhatsApp, Instagram and Messenger in one list, each marked with its channel.
Step in with the history in front of you

Open a conversation and reply. You see everything the customer and the AI have said.
Nothing waits unnoticed

Filter by unread, unassigned and flagged for follow-up. A conversation can be given to a teammate or put back in the queue.
Told when you are needed

When a customer asks for a person, the team is alerted in the dashboard and by email.

See a day at the desk with itIn a demo you write as a customer on each channel and watch the conversations arrive in one list.

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What is included

Filter by unread, unassigned and follow-up
Conversations assigned to a teammate
Reply on the customer’s own channel
Follow-up flag
Alerts in the dashboard and by email
The 24-hour reply window, shown

Questions

An agent sees the conversations assigned to them, on the channels they have permission for. Managers see all of them.

Yes, in any conversation you can see. Once you have replied, the AI steps back: on the website chat for the rest of that conversation, and on WhatsApp, Instagram and Messenger for the next few hours.

Goes with

See it on a business like yours

Book a demo and we will show you, with your own questions.

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One screen for the team, instead of four apps

A front desk’s day, today

One inbox

Step in with the history in front of you

Nothing waits unnoticed

Told when you are needed

What is included

Questions

Does each agent see every conversation?

Can I reply instead of the AI?

Goes with

See it on a business like yours