Departments & roles / Reservations & appointment desk

The desk that takes bookings, with half the phone calls

The desk that takes bookings is also the desk that answers the phone, greets arrivals and chases confirmations. The agent takes the routine bookings in chat, and everything it books sits in the same book as yours.

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Reservations & appointment desk — An example: the booking calendar of a hotel account

A booking desk’s day, today

The phone rings while you are already on a call.The second customer hangs up.

With ConversaAI: Customers who write get an answer and a booking in the chat, however many write at once.
Chat bookings and phone bookings are kept in different places.So the same slot is given twice.

With ConversaAI: A hotel booking or a clinic appointment you take by phone goes into the same book as the ones the AI takes.
You count what is free by hand.And count again when someone cancels.

With ConversaAI: What is left is on the screen, and the agent offers only what is really free.
No-shows leave gaps in the day.Nobody had time to call and remind.

With ConversaAI: Appointments and viewings are reminded before the day, without anyone calling.

Bookings from every channel, in one book

Website chat, WhatsApp, Instagram and Messenger bookings appear beside the ones you add yourself.
Today, at a glance

For a hotel: who arrives, who is in house and who leaves. For a clinic: the day’s appointments, in order.
Availability nobody has to count

A slot or a room already taken is never offered, by the AI or on the screen.
Changes and cancellations

A customer can cancel in the chat, and the slot is free again. Your desk can cancel or change a booking’s status too.

Take a booking from both sidesIn a demo you book as a customer in the chat, then see it on the desk’s screen.

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What is included

Chat and desk bookings in one book
Phone and walk-in bookings added by your desk
Availability checked at the moment of booking
Reminders for appointments and viewings
The customer’s number with every booking
A person can step into any conversation

Questions

Hotels and resorts, clinics and hospitals, and real estate have booking tools built in. See the Industries pages for each.

No. It takes the routine bookings and questions. Your desk handles arrivals, exceptions and anything that needs a person.

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See it on a business like yours

Book a demo and we will show you, with your own questions.

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The desk that takes bookings, with half the phone calls

A booking desk’s day, today

Bookings from every channel, in one book

Today, at a glance

Availability nobody has to count

Changes and cancellations

What is included

Questions

Which businesses is this for?

Does the AI replace the desk?

Goes with

See it on a business like yours