Communication channels / WhatsApp

Answer on WhatsApp, where your customers already are

Your customers already write on WhatsApp, and expect an answer in minutes. The agent answers there at any hour, from your own information, and every conversation is in your inbox.

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What goes wrong on WhatsApp

WhatsApp lives on one person’s phone.When they are busy, on leave or asleep, nobody answers.

With ConversaAI: The AI answers at any hour, and conversations arrive in the inbox, not on a handset.
A reply sent a day late never arrives.WhatsApp delivers a normal reply only within 24 hours of the customer’s last message.

With ConversaAI: Each conversation shows how long is left, and the inbox tells you before you send when the window has closed.
Setting up a business number takes time.Meanwhile customers keep writing.

With ConversaAI: Start with a WhatsApp chat link we give you for your website, and connect your own number when you are ready.

How it works

A chat link for your business

A WhatsApp link for your website, your social pages and your ads. Conversations that start from it land in your inbox. On this link, replies come from ConversaAI’s shared number.
Or your own number

Connect your business number through Meta’s WhatsApp Business Platform from the Channels screen, and replies come from it.
The whole conversation in one thread

Questions, the customer’s photos and a booking all happen without leaving WhatsApp.
Appointment messages, in your wording

Appointment confirmations, reminders and follow-ups go out as WhatsApp templates approved by Meta, in English or Bangla.
Your team can reply too

Step into any WhatsApp conversation from the inbox, and send photos, PDFs and documents as well as text. After a teammate replies, the AI stays out of that conversation for the next few hours.
The 24-hour window, shown

A countdown in each conversation, and a clear notice instead of a reply that silently fails.

Message it on WhatsApp yourselfIn a demo you write to the agent on WhatsApp, and see your message and its answer arrive in the inbox.

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What is included

AI answers at any hour
Photos and documents, sent and received
A chat link, or your own number
Each number or link belongs to one website
Built on Meta’s WhatsApp Business Platform
Its own permission, per person

Questions

No. You can start with the chat link we give you; replies then come from our shared number. To reply from your own number, connect it through Meta’s WhatsApp Business Platform. Tell us and we will explain what Meta asks for.

Yes. Photos, PDFs and common office documents can be sent from the inbox, and the customer receives the file itself. Photos and PDFs your customers send are shown in the conversation.

WhatsApp delivers a normal reply only within 24 hours of the customer’s last message. The inbox shows how long is left and tells you when the window has closed. It opens again as soon as the customer writes.

It depends on the plan. The pricing page lists what each one includes.

Goes with

See it on a business like yours

Book a demo and we will show you, with your own questions.

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Answer on WhatsApp, where your customers already are

What goes wrong on WhatsApp

How it works

A chat link for your business

Or your own number

The whole conversation in one thread

Appointment messages, in your wording

Your team can reply too

The 24-hour window, shown

What is included

Questions

Do I need a new WhatsApp number?

Can my team send photos or files on WhatsApp?

What is the 24-hour rule?

Which plan includes WhatsApp?

Goes with

See it on a business like yours