Communication channels / Facebook Messenger

Your Facebook Page answers at 2 am

A message to your Page waits until someone opens Facebook, and customers take silence for a no. The agent answers in seconds, from the same information as your other channels.

Book a demo See pricing

Facebook Messenger — Every channel arrives in the same inbox

What goes wrong on a Page

Messages wait until someone opens Facebook.Customers take silence for a no.

With ConversaAI: The agent answers each message in seconds, at any hour.
Several Pages, several inboxes.A message for one branch is read by another, or by nobody.

With ConversaAI: Each Page belongs to exactly one website, and every conversation lands in that website’s inbox.
A connection breaks, and nobody notices.Messages stop arriving without a word.

With ConversaAI: The connection is checked every day, and the Channels screen says when it needs reconnecting.

Connect your Page yourself

Log in with Facebook and pick the Page. If your account manages several, you choose the one for this website.
One Page, one website

A Page serves exactly one website, so a customer’s message can never land in the wrong inbox.
Reply as your Page

Step into a conversation from the inbox, and the customer receives your reply in Messenger.
You hear about a broken connection first

The connection is checked every day. If Facebook stops accepting it, the Channels screen says it needs reconnecting, before a customer notices.

See your Page answer by itselfIn a demo you message a Page as a customer would, and watch the answer and the conversation in the inbox.

Book a demo

What is included

Page messages in the shared inbox
AI replies in the conversation
Reply as your Page from the inbox
Page picker for accounts with several Pages
The 24-hour reply window, shown
Its own permission, per person

Questions

No. It answers private messages sent to your Page.

Photos and PDFs are shown in the conversation, and your team can send photos and files back. A video or a voice message appears as a note saying what was sent.

Yes. Each Page is connected to one website, and its messages arrive in that website’s inbox.

Goes with

See it on a business like yours

Book a demo and we will show you, with your own questions.

Book a demo Talk to us

Your Facebook Page answers at 2 am

What goes wrong on a Page

Connect your Page yourself

One Page, one website

Reply as your Page

You hear about a broken connection first

What is included

Questions

Does it answer comments or group posts?

What about photos a customer sends?

We manage several Pages. Can each go to its own branch?

Goes with

See it on a business like yours