Communication channels / Instagram

Answer every Instagram message, at any hour

Customers find you on Instagram and ask in a direct message, usually outside office hours. The agent answers there, and the conversation is in your inbox.

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What goes wrong in the DMs

Direct messages pile up in the app.Whoever runs the account answers when they can.

With ConversaAI: The agent answers each message in seconds, and the conversation appears in your inbox.
“Price?”, a hundred times a week.The same answer, typed again and again.

With ConversaAI: The repeated questions are answered from your own information, the same as on your website.
A connection breaks, and nobody notices.Messages stop arriving, and customers think you are ignoring them.

With ConversaAI: The connection is checked every day, and the Channels screen says when it needs reconnecting.

Connect through your Facebook Page

Log in with Facebook and choose your Page. The Instagram professional account linked to it is found automatically.
The same answers as everywhere else

One agent and one source of information, so a customer on Instagram is told the same as a customer on your website.
Your team in the same thread

Reply from the inbox and the customer receives it on Instagram.
You hear about a broken connection first

The connection is checked every day. If Instagram stops accepting it, the Channels screen says it needs reconnecting.

See a direct message answeredIn a demo you send a message as a customer would, and watch the answer and the conversation in the inbox.

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What is included

Direct messages in the shared inbox
AI replies in the conversation
An Instagram account belongs to one website
A daily check that the connection still works
The 24-hour reply window, shown
Its own permission, per person

Questions

A professional account linked to a Facebook Page that you manage.

No. It answers direct messages.

Photos are shown in the conversation, and your team can send photos back. A video, a voice message or a shared reel appears as a note saying what was sent, to open in the Instagram app.

We turn it on for your account when you ask, and then you connect it from the Channels screen.

Goes with

See it on a business like yours

Book a demo and we will show you, with your own questions.

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Answer every Instagram message, at any hour

What goes wrong in the DMs

Connect through your Facebook Page

The same answers as everywhere else

Your team in the same thread

You hear about a broken connection first

What is included

Questions

What kind of Instagram account do we need?

Does it answer comments?

What about photos and reels a customer sends?

Is Instagram switched on from the start?

Goes with

See it on a business like yours