Working Hours: Sunday – Thursday, 10am – 6pm (BST)
ConversaAI is a hosted service that puts an AI agent on your website. You register a website, train the agent on content you supply, and embed a chat widget on that site. The agent answers your visitors from your own content, records each conversation as a ticket, saves contacts as leads, and can hand a conversation to your staff.
These terms are between you (the "Customer") and ConversaAI. They cover the dashboard, the API, the embeddable widget and everything we deliver as part of the service. By creating an account or embedding the widget you accept them.
You create one account for your organisation. Inside it, each website you serve is registered separately with its own address, its own knowledge base and its own agent. Each registered website receives a widget key and a secret key, and the widget is only served to the address you registered and its subdomains.
Your plan determines how many websites are included. Additional websites are charged at the rate shown at checkout. You are responsible for every action taken under your account, including by the team members and roles you grant access to. Keep your keys private; you can rotate a website's keys at any time from the dashboard.
New accounts may start on a seven-day trial. The trial requires no card and nothing is charged automatically when it ends — the service simply stops until you choose a paid plan.
Paid plans are billed monthly or annually in advance. Annual plans are discounted at the rate shown at the time of purchase. Fees are non-refundable except where required by law, and unused allowances do not carry over between periods. We will give you notice before changing the price of a plan you are already on.
Every plan carries limits: daily AI answers, monthly token volume, requests per minute, stored knowledge items, datasets, ingestion runs and storage. The limits for your plan are listed on the pricing section and in your dashboard.
We may throttle or pause AI answering when a limit is reached, and we may contact you about upgrading. We do not silently bill you for overage. Sustained abuse of the API — for example automated traffic designed to exhaust a shared resource — may lead to suspension.
The content you upload to train the agent — text, page URLs, structured data, files and any material your visitors send — remains yours. You grant us only the licence needed to run the service: to store that content, break it into passages, generate embeddings from it, and pass the relevant passages to a language model in order to produce an answer.
You confirm that you have the right to use the content you upload, that it does not infringe anyone else's rights, and that you have a lawful basis for any personal data it contains. You must not upload content that is unlawful, or that you are contractually forbidden from disclosing.
The agent answers from the knowledge you give it. When a question falls outside that knowledge it is designed to say so and offer a human instead of guessing. Where you connect a live data source — a room availability API, for example — prices and availability quoted in a conversation come from that source at the time of the reply.
Language models can still be wrong. The agent's output is not professional, legal, medical or financial advice, and we do not warrant that every answer will be accurate or complete. You are responsible for reviewing the knowledge you publish to it, for the answers it gives on your behalf, and for keeping a human available where a wrong answer would cause harm. Do not use ConversaAI as the sole channel for emergencies or safety-critical instructions.
Some workflows let a visitor complete an action inside the chat — reserving a room, for example, and uploading a receipt for an advance payment. Where you have configured a webhook, we send that booking to your own system and report back what your system tells us.
We are not a payment processor and we do not take custody of your customers' funds. Any amount a visitor pays is a transaction between them and you. Your staff review the receipt in the dashboard and may verify or reject it; rejecting a booking cancels it in your system and notifies the customer. Fulfilling the booking, honouring the price, and handling refunds and disputes are entirely your responsibility.
Do not use ConversaAI to deceive people about whether they are talking to software, to send unsolicited bulk messages, to collect personal data without a lawful basis, or to operate on a website you do not control. Do not attempt to extract our prompts, models or source code, to circumvent usage limits, or to probe the security of the service without written permission.
The marketing tools in the product are for people who asked to hear from you. If you import a contact list you confirm you have permission to email those addresses, and every campaign must keep the unsubscribe link intact.
We work to keep the service available but do not promise uninterrupted operation. Maintenance, upstream provider outages and events outside our control can interrupt it. We may change or retire features; where a change materially reduces what you are paying for, we will tell you in advance.
Support is provided by the channel your plan includes, during the hours published on this site.
You may cancel at any time; your plan runs until the end of the period you have paid for. We may suspend an account for non-payment, for a breach of these terms, or where continued operation would expose us or a third party to legal risk — with notice wherever circumstances allow.
After cancellation you can export your data for thirty days. We then delete it on the schedule described in our Privacy Policy.
Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, neither party is liable for indirect or consequential loss, lost profits, lost revenue or lost data, and our total liability in any twelve-month period is limited to the fees you paid us in that period.
The service is provided as it stands. To the extent the law allows, we exclude implied warranties of merchantability and fitness for a particular purpose.
We may update these terms. The date at the top of this page shows when they last changed, and we will notify account holders by email before a material change takes effect. Continuing to use the service after that date means you accept the revised terms.
Questions about these terms: info@conversaai.net. Technical support: info@conversaai.net. Post: Mirpur 12, Road 29, Block D, Dhaka, Bangladesh.
ConversaAI is an AI agent for your website — it answers customers instantly, qualifies every visitor and hands sales-ready conversations to your team, 24/7.
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